At Nivoramble, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

Return Eligibility

  • Returns are accepted within 14 days of receiving your order.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Products that arrive damaged or incorrect due to our error are eligible for return or replacement.

How to Request a Return
To begin a return, please contact us at [email protected] within 14 days of delivery. Include your order number, item details, and the reason for the return. Our team will respond with the next steps.

Refund Process

  • Once the returned item is received and inspected, we will process your refund.
  • All refunds are issued in cash only, matching the original cash-on-delivery payment.
  • Refunds are typically completed within 7 business days after receiving the returned product.

Non-Returnable Items

  • Used items or products not returned in original packaging
  • Items damaged after delivery due to customer handling
  • Sale or promotional items, which are considered final sale

Exchanges
We do not currently offer exchanges. If you need a different item, please return the original product and place a new order.

Need Help?
For assistance with returns, email us at [email protected]. We’re here to support you throughout the process.